Intelligent Decision Technologies - Engineering and management of IDTs for knowledge management systems
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The paper contains a presentation of the work done in two ESPRIT Projects in the knowledge management area: Klee&Co (Knowledge and Learning Environments for European & Creative Organisations, started in 1998 and ended in 2000) and MILK (Multimedia Interaction for Learning and Knowing, started in early 2002 and expected to be closed by 2004). Klee&Co developed an approach and a web-based prototype allowing users to view knowledge in its context: the main feature of the Klee&Co system is the "view with context". MILK is going to develop a system supporting users in any working situation, even mobile and social situations. It means a strong effort in interface and system design in order to create different technological platforms for PC environment, social environment, mobile environment. To get the expected results, it is important to start from the observation of users' needs and from the definition of a clear knowledge management strategy. The main outputs from the first stage of the MILK project will be presented and discussed to show the relevance of the integration between users, technology developers and designers visions for a successful knowledge management solution.