An investigation of the use of a wiki to support knowledge exchange in public health

Authors:
Richard Giordano
Affiliations:
University of London, London, United Kingdom
Venue:
Proceedings of the 2007 international ACM conference on Supporting group work
Year:
2007

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Abstract

This paper describes the use of a wiki to foster joint learning among a group of non-profit, community-based organizations involved with improving public health in London. The goal of the wiki was to encourage the growth of a community of practice-clear patterns of mutual engagement, joint enterprise and an emergent and shared repertoire of action-among these organizations. Participants reported that they failed to contribute to the wiki largely for economic reasons, issues of identity, and a lack of group norms. A critical factor in its failure, however, was the lack of its integration into existing work practices and project governance.