The entity-relationship model—toward a unified view of data
ACM Transactions on Database Systems (TODS) - Special issue: papers from the international conference on very large data bases: September 22–24, 1975, Framingham, MA
Machine Learning
eResponder: Electronic Question Responder
CooplS '02 Proceedings of the 7th International Conference on Cooperative Information Systems
A Spoken Language System for Automated Call Routing
ICASSP '97 Proceedings of the 1997 IEEE International Conference on Acoustics, Speech, and Signal Processing (ICASSP '97)-Volume 2 - Volume 2
Vector-based natural language call routing
Computational Linguistics
Ordering the attributes of query results
Proceedings of the 2006 ACM SIGMOD international conference on Management of data
Efficiently linking text documents with relevant structured information
VLDB '06 Proceedings of the 32nd international conference on Very large data bases
Helping satisfy multiple objectives during a service desk conversation
Proceedings of the 2008 ACM SIGMOD international conference on Management of data
Proceedings of the 18th ACM conference on Information and knowledge management
| Hi-index | 0.00 |
The increasing complexity of products and services being offered by businesses has made providing customers with easy access to technical assistance an important business function. Therefore, most businesses operate call centers to respond to product related queries from consumers. An emerging model is to let a third-party to run the contact center for a business. Preference elicitation - the process of asking queries to determine preferences is a key function performed by call-center agents. In this paper, our focus is on helping call-center agents to efficiently elicit customer's preference.