Adaptability and accountability of information architectures in interorganizational networks

  • Authors:
  • Marijn Janssen

  • Affiliations:
  • Delft University of Technology, The Netherlands

  • Venue:
  • Proceedings of the 1st international conference on Theory and practice of electronic governance
  • Year:
  • 2007

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Abstract

Governmental service provisioning is increasingly organized around networks of agencies. These agencies have various objectives and a variety of heterogeneous types of information systems. Each agency can independently design (a set of) subsystems that should function together to provide a service. Often the collaborating organizations have various degrees of technology-readiness and different objectives and interests. The service executing depends on the weakest subsystem and total network performance need to be accounted for. Furthermore, network arrangements are likely to change and evolve over time and need to adapt to changing circumstances, whereas, the entire network's performance is dependent on the performance of the individual departments. In this paper we investigate adaptability and accountability aspects of information systems in networks of organizations. Adaptability is the ability to deal with new environmental conditions. Accountability is the answerability for one's actions or inactions and to be responsible for their consequences. Adaptability requires a loosely coupled structure, which can seriously hamper accountability. Accountability requires tight integration and clear processes. We analyzed the adaptability and accountability aspects in two case studies. The case studies demonstrate that both requirements are not necessarily conflicting and can be complimentary. More research is necessary on designing architectures which are able to meet the adaptability and accountability requirements at the same time.