Community information centers: e-governance at subdistrict level: a case study

  • Authors:
  • Nandita Chaudhri;Shefali S. Dash

  • Affiliations:
  • National Informatics Centre, New Delhi, India;National Informatics Centre, New Delhi, India

  • Venue:
  • Proceedings of the 1st international conference on Theory and practice of electronic governance
  • Year:
  • 2007

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Abstract

The eight North Eastern states of India have traditionally been less developed due to geographic remoteness and difficult hilly terrain. The Government of India in 2002 set up 487 Community Information Centers (CICs) at the block level. The CICs, besides offering basic services like Internet browsing, E-mail and Training in computer fundamentals, also provide citizen centric or G2C services. E-Suvidha is a single-window front-end for such services and is offered by many CICs. A Block Community Portal or individual website has been developed for each CIC which provides an interactive platform for collaboration within and outside the community and information of local interest. Several proactive CIC operators are implementing some praiseworthy best practices at the CICs under different categories viz, electoral activity, e-Governance services, examination results and other multifarious activities. Awareness programs are conducted by the CIC operators. The CICs have been established against insuperable odds. They have substantially impacted socio-economic development of the region. This paper elucidates how e-Government services are being delivered virtually at the doorstep of citizens for their all round benefit and development of the region.