The vocabulary problem in human-system communication
Communications of the ACM
Information Processing and Management: an International Journal
Where did you put it? Issues in the design and use of a group memory
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
The character, value, and management of personal paper archives
ACM Transactions on Computer-Human Interaction (TOCHI)
Exemplary documents: a foundation for information retrieval design
Information Processing and Management: an International Journal
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
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Shared file repositories are a type of user-contributed content application used by workgroups to store and share files online. Their use in organizations is becoming more frequent; however, repository users are not always able to effectively find and access information, especially when files in the repository have been created and maintained by others. Through field studies involving current users of shared file repositories, I will document and analyze the scope and consequences of the problem. In addition, I will test hypotheses about possible remedies through a series of experiments exploring the effects of common ground on folder hierarchy and naming structure, and the ability of users to find and access files in group information management systems.