One-size e-business adoption model does not fit all

Authors:
Barbara Roberts;Mark Toleman
Affiliations:
University of Southern Queensland, School of Information Systems;University of Southern Queensland, School of Information Systems
Venue:
Journal of Theoretical and Applied Electronic Commerce Research
Year:
2007

Citing 9
Cited 1

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Abstract

This empirical study of organisational e-business adoption, utilising both qualitative and quantitative data collection methods, examines four major factors influencing adoption in multiple e-business process domains. Support is found for the proposition that factors influencing e-business adoption behaviour have different levels of impact across different e-business process domains. Different combinations of factors influence different e-business processes and for the most part this occurs independently of organisation size/resource capacity. For example, governments and powerful supply chain organisations have strong influence over some organisational e-business strategy. In particular, e-government influence is strong with regard to use of e-mail and external web sites due to government's legislative and regulatory compliance power. However, government influence is weak with regard to operation of an organisation's own web sites. A conceptual model of antecedents and performance outcomes of e-business adoption is modified to take account of findings from this study.