The Evolving Philosophers Problem: Dynamic Change Management
IEEE Transactions on Software Engineering
The capability maturity model: guidelines for improving the software process
The capability maturity model: guidelines for improving the software process
Version models for software configuration management
ACM Computing Surveys (CSUR)
Governing information technology through COBIT
Proceedings of the IFIP TC11/WG11.5 Fourth Working Conference on Integrity, Internal Control and Security in Information Systems: Connecting Governance and Technology
CMMI Guidlines for Process Integration and Product Improvement
CMMI Guidlines for Process Integration and Product Improvement
The dawning of the autonomic computing era
IBM Systems Journal
EEE '05 Proceedings of the 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service (EEE'05) on e-Technology, e-Commerce and e-Service
SOA-Based Integration of IT Service Management Applications
ICWS '05 Proceedings of the IEEE International Conference on Web Services
Automating the Change Management Process with Electronic Contracts
CECW '05 Proceedings of the Seventh IEEE International Conference on E-Commerce Technology Workshops
Adding value to the IT organization with the component business model
IBM Systems Journal
IBM service management architecture
IBM Systems Journal
The process of building a process manager: architecture and design patterns
IBM Systems Journal
Integration of domain-specific IT processes and tools in IBM service management
IBM Systems Journal
Evolving standards for IT service management
IBM Systems Journal
An overview of IBM service management
IBM Systems Journal
From a technology-oriented to a service-oriented approach to IT management
IBM Systems Journal
Toward transforming business continuity services
IBM Journal of Research and Development
PROFES'12 Proceedings of the 13th international conference on Product-Focused Software Process Improvement
Promoting Success in the Introduction of Health Information Systems
International Journal of Enterprise Information Systems
| Hi-index | 0.00 |
This paper provides a summary of the best-practice change-management and configuration-management processes that express a core which conforms to ITIL® and discusses how they are extended for the service provider domain. These customizable processes, coupled with an execution platform and a configuration-management database, form the essence of the IBM Tivoli® Change and Configuration Management Database (CCMDB)-the heart of the IBM strategy for information technology service management (ITSM). We provide an overview of ITSM best practices and present details of the best-practice processes developed by IBM for the CCMDB product. We also describe a number of insights gained from implementing these processes and discuss issues that are key to implementing them in a service provider environment.