Soft systems methodology in action
Soft systems methodology in action
User participation and democracy: a discussion of Scandinavian research on systems development
Scandinavian Journal of Information Systems
Mastering the requirements process
Mastering the requirements process
Design and use of software architectures: adopting and evolving a product-line approach
Design and use of software architectures: adopting and evolving a product-line approach
Activity analysis as a method for information systems development
Scandinavian Journal of Information Systems - Special issue on information technology in human activity
Information Systems Development as an Activity
Computer Supported Cooperative Work
Participatory It Design: Designing for Business and Workplace Realities
Participatory It Design: Designing for Business and Workplace Realities
Communication gaps in a tender process
Requirements Engineering
Software Engineering
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Information System Development (ISD) is the process where software providers are assumed to meet their clients to create a basis for software in the Requirements Engineering (RE) phase. RE is widely studied and documented from the software providers' viewpoint. In this paper, the client's viewpoint is explored through eight pilot projects in the health care domain. Client involvement, participants and their RE concerns are examined. The main finding is that, in practice, the software providers and their clients have separate ISD processes with different rationales of Requirements Specification (RS). Thus, specifications are made twice, and software is not based on actual clients' RS. To ensure that (ready-made or tailored) software is applicable and has a positive impact on the work, requirements have to be based on the work. This requires a holistic model of work and the participation of several professionals and end users.