Is emotion relevant to requirements engineering?

Authors:
Isabel Ramos;Daniel M. Berry
Affiliations:
Universidade do Minho, Departamento de Sistemas de Informação, Guimarães, Portugal;University of Waterloo, School of Computer Science, N2L3G1, Waterloo, ON, Canada
Venue:
Requirements Engineering
Year:
2005

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Ethics and Information Technology

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Abstract

This viewpoint argues that the introduction of most computer-based system to an organization transforms the organization and changes the work patterns of the system’s users in the organization. These changes interact with the users’ values and beliefs and trigger emotional responses which are sometimes directed against the software system and its proponents. A requirements engineer must be aware of these emotions.