Deriving business processes with service level agreements from early requirements
Journal of Systems and Software
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
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It is easy to find in the research literature examples of information and communication technology for development (ICT4Dev) initiatives that have failed. Rather than continue with a focus on technologies, our journey has led us towards the establishment of a network of community-based, ICT-enabled, sustainable micro services enterprises (called Infopreneurs™) where “development through enterprise” is the key. The writers argue that such success requires a more socially responsible approach to business development. We have found that when the service delivery channel is enhanced by a coordinated approach to ownership and channel support, community-based businesses work well. On this journey, the challenge has been to deploy ICT in “production” mode, so that saleable products and services can be quickly delivered to the targeted community. On the basis of such learning, this article sets out a new paradigm for practitioners in this field. Here the term Infopreneurs™ is used to describe an ICT mediated network of “social entrepreneurs” who deliver sustainable and community level e-Business in Southern Africa. © 2008 Wiley Periodicals, Inc. Narcyz Roztocki and H. Roland Weistroffer were the accepting Associate Editors for this article.