Fundamentals of queueing theory (2nd ed.).
Fundamentals of queueing theory (2nd ed.).
Improving Service by Informing Customers About Anticipated Delays
Management Science
On the stability of retrial queues
Queueing Systems: Theory and Applications
On queueing with customer impatience until the beginning of service
Queueing Systems: Theory and Applications
M/M/1 Queue with Impatient Customers of Higher Priority
Queueing Systems: Theory and Applications
Asymptotic Results and a Markovian Approximation for the M(n)/M(n)/s+GI System
Queueing Systems: Theory and Applications
A Diffusion Approximation for a Markovian Queue with Reneging
Queueing Systems: Theory and Applications
The Nonpreemptive Priority Map/G/1 Queue
Operations Research
Designing a Call Center with Impatient Customers
Manufacturing & Service Operations Management
Commissioned Paper: Telephone Call Centers: Tutorial, Review, and Research Prospects
Manufacturing & Service Operations Management
On the Two-Class M/M/1 System under Preemptive Resume and Impatience of the Prioritized Customers
Queueing Systems: Theory and Applications
Queueing Systems: Theory and Applications
Theory, Volume 1, Queueing Systems
Theory, Volume 1, Queueing Systems
Multi-Server Queueing Systems with Multiple Priority Classes
Queueing Systems: Theory and Applications
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We consider a Markovian multiserver queue with two types of impatient customers, high and low priority ones. The first type of customers has a non-preemptive strict priority over the other type. After entering the queue, a customer will wait a random length of time for service to begin. If service has not begun by this time he will renege and be lost. We focus on deriving performance measures in terms of the sojourn times of customers in queue, either before starting service, or before reneging. We provide an exact analysis for systems where customers within each type are served under the FCFS discipline of service.