A quantitative approach for assessing the priorities of software quality requirements
Journal of Systems and Software - Special issue on software engineering and knowledge engineering
Data preparation for data mining
Data preparation for data mining
Data Mining Techniques: For Marketing, Sales, and Customer Support
Data Mining Techniques: For Marketing, Sales, and Customer Support
Time Series Analysis: Forecasting and Control
Time Series Analysis: Forecasting and Control
Knowledge discovery techniques for predicting country investment risk
Computers and Industrial Engineering
Mining Customer Value: From Association Rules to Direct Marketing
Data Mining and Knowledge Discovery
Governance intelligence for Romanian R&D funding
AIC'07 Proceedings of the 7th Conference on 7th WSEAS International Conference on Applied Informatics and Communications - Volume 7
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Software design is a high value-added technology, so the satisfaction of customer needs is critical issue for software company. The extraction of knowledge from large database has been successfully applied in a number of advanced fields by data mining. However, little research has been done in the quality function deployment of identifying future customer needs, using data mining. This study applied a time series-based data mining cycle, using sales questionnarie database, to identify future customer needs for software designers. Certain advantages may be observed when future customer needs are identified, using the data mining cycle. The need trend of each customer was found and satisfied with future customer needs in advance. The results of this study can provide an effective procedure of identifying the significant trends to satisfy customer needs for software company and enhance their competitiveness in the software marketplace.