Tutorial: simulation in the hospitality industry
Proceedings of the 30th conference on Winter simulation
Simulation of manufacturing systems
Proceedings of the 30th conference on Winter simulation
Inside discrete-event simulation software: how it works and why it matters
Proceedings of the 30th conference on Winter simulation
Validation and verification of simulation models
WSC '04 Proceedings of the 36th conference on Winter simulation
Distributed simulation in industry -- a survey: part 1 -- the COTS vendors
Proceedings of the 38th conference on Winter simulation
Passenger travel behavior model in railway network simulation
Proceedings of the 38th conference on Winter simulation
Iterative use of simulation and scheduling methodologies to improve productivity
Proceedings of the 40th Conference on Winter Simulation
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Simulation has long been a significant and powerful force for the improvement of manufacturing operations. More recently, it has been used to increase the efficiency, efficacy, and economy of service operations. In this case study, we describe the valuable contributions simulation made to the improvement of operations at numerous business locations of a company renting vehicles (without drivers). Specifically, discrete-event process simulation analyses played a pivotal role in the construction and implementation of the "Demand-Driven Workforce Scheduler" (DdWS) now used at the client company.