Experience using the IBM supply chain simulator
Proceedings of the 30th conference on Winter simulation
A simulation model to study the dynamics in a service-oriented supply chain
Proceedings of the 31st conference on Winter simulation: Simulation---a bridge to the future - Volume 1
Business Dynamics
Proceedings of the 38th conference on Winter simulation
The managed readiness simulator: a force readiness model
Proceedings of the Winter Simulation Conference
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In this paper, we present a framework for developing discrete-event simulation models for resource-intensive service businesses. The models simulate interactions of activities of demand planning of service engagements, supply planning of human resources, attrition of resources, termination of resources and execution of service orders to estimate business performance of resource-intensive service businesses. The models estimate serviceability, costs, revenue, profit and quality of service businesses. The models are also used in evaluating effectiveness of various resource management analytics and policies. The framework is aided by an information meta-model, which componentizes modeling objects of service businesses and allows effective integration of the components.