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Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
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The competitive advantage of organizations is more and more related to the competence of the workers and to the capacity the organization shows in improving the organizational learning. Computer-supported learning (CSL) contributes to improve the organizational learning by supporting the knowledge sharing process. Sharing knowledge, however, is not sufficient to increase the intellectual capital of an organization. It is necessary to share the kind of knowledge that can be useful to add value to the organization business. This kind of knowledge can be identified and mapped by applying knowledge management (KM) processes. However, although positive effects of a comprehensive approach that addresses both CSL (formal learning) and KM (informal learning) could seem obvious, and despite the fact that organizations are starting to perceive the interrelations among CSL and KM, these integrations ideas are rarely implemented in practice and, in many cases, are not technologically operational. This paper fills in this gap by discussing how CSL can be useful for satisfying the requirements of KM.