A systematic examination of universal design resources: part 1, heuristic evaluation

  • Authors:

  • Chris M. Law;Ji Soo Yi;Young Sang Choi;Julie A. Jacko

  • Affiliations:

  • UMBC (Univ. of Maryland, Baltimore County), Dept. of Info. Sys., 1000 Hilltop Circle, 21250, Baltimore, MD, USA and RMIT Univ., Sch. of Bus. Info. Technol., Level 3, Building 112, 255 Bourke St., ...;Georgia Institute of Technology, Health Systems Institute, 313 Ferst Drive NW, 30332, Atlanta, GA, USA;Georgia Institute of Technology, Health Systems Institute, 313 Ferst Drive NW, 30332, Atlanta, GA, USA;Georgia Institute of Technology, Health Systems Institute, 313 Ferst Drive NW, 30332, Atlanta, GA, USA

  • Venue:
  • Universal Access in the Information Society
  • Year:
  • 2008

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Abstract

This paper presents the evaluation of eight published Universal Design Resources (UDRs) to measure how effectively they support typical design processes and design psychology. New heuristics and principles to evaluate the UDRs from the point of view of designers who were universal design novices were created. Established methodologies for heuristic evaluation were used with the new heuristics. The evaluators found numerous problems in seven of the eight UDRs, providing evidence in support of the hypothesis that the content UDRs does not facilitate the design process and is not commensurate with what is known about typical design psychology.