Quality function deployment usage in software development
Communications of the ACM
Strategic Drivers of Software Quality: Beyond External and Internal Software Quality
APAQS '01 Proceedings of the Second Asia-Pacific Conference on Quality Software
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology
Exploring the impact of information technology on health information-seeking behaviour
International Journal of Business Information Systems
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Traditionally, the rate of failure in software development projects is higher compared to other kinds of projects. This is partly due to the failure in determining software users' requirements. By using Quality Function Deployment (QFD), this research focuses on identification and prioritisation of users' requirements in the context of developing quality healthcare software system for Sultan Qaboos University Hospital (SQUH) in Oman. A total of 95 staff working at eight departments of SQUH were contacted and they were requested to provide their requirements in using hospital information systems. Analytic Hierarchy Process has been integrated with QFD for prioritising those user requirements. Then, in consultation with a number of software engineers, a list consisting of 30 technical requirements was generated. At the end of QFD exercise the technical requirements that receive higher weights, should be paid due consideration at the time of designing the healthcare software system for SQUH.