Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
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We are developing a web-based system that helps improve the health of homeless individuals by aiding healthcare professionals in identifying, locating, and contacting homeless patients in order to initiate and continue effective healthcare. Poor health is both a significant cause and a symptom of homelessness, carrying high costs for the general public as well. Our system addresses health problems amongst the homeless by allowing healthcare professionals and other homeless service professionals from multiple organizations to better share, manage, and communicate information vital to effective healthcare.