The impact of software capability maturity model on knowledge management and organisational learning: empirical findings and useful insights

  • Authors:
  • Emilio Bellini;Corrado Lo Storto

  • Affiliations:
  • School of Engineering, RCOST, University of Sannio, Via Traiano, Benevento 82100, Italy;School of Engineering, DIEG, University of Naples Federico II, Piazzale V. Tecchio no. 80, Napoli 80125, Italy.

  • Venue:
  • International Journal of Information Systems and Change Management
  • Year:
  • 2006

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Abstract

This paper, using qualitative and quantitative data relative to the software process improvement initiative in which the Italian branch of a multinational software company was engaged from January 1997 to May 2001, investigates the impact of Capability Maturity Model (CMM) certification on organisational learning. A knowledge management perspective is adopted to explain the software development process increase in productivity. Data suggest that CMM can effectively support and address knowledge management and learning within a software organisation. Disciplined methods and practices are expected to result in better control over the software development process, and organisations using a well-structured process model such as the CMM can use the process infrastructure it provides for organisational learning.