Communications of the ACM
An empirical investigation on factors affecting the acceptance of CASE by systems developers
Information and Management
How the Learning Curve Affects CASE Tool Adoption
IEEE Software
Diffusion and Adoption of IT Products and Processes in a Danish Bank
Proceedings of the IFIP TC8 WG8.1 Fourth Working Conference on Diffusing Software Products and Process Innovations
Improving Diffusion Practices in a Software Organization
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
Applying Moore's Technology Adoption Life Cycle Model to Quality of EDA Software
ISQED '01 Proceedings of the 2nd International Symposium on Quality Electronic Design
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Complexities related to user satisfaction during organisational diffusion of new technology tools is studied as a case study in an Indian IT company. This study is important since user satisfaction is directly related to productivity in the use of the tool. The changing user satisfaction with time as the project progressed is captured through interview data from which a trend was hypothesised, which was verified with the interviewees. The trend showed a deep dissatisfaction during the early stages of the project ending up with a positive satisfaction towards the end of the project. Several factors influencing the trend were outlined such as the gap between the promise and realisation, level of attention to the 'pain parameters' in comparison to the value parameters, height of the learning barrier and the extent of meeting the whole product requirements. The important findings of the case were analysed with respect to the published literature on diffusion of innovations and technology adoption life cycle concepts.