Information systems failures—a survey and classification of the empirical literature
Oxford Surveys in Information Technology
Why information systems fail: a case study approach
Why information systems fail: a case study approach
A case study of a mass information system
Information and Management
Conceptual framework and guidelines for the implementation of mass information systems
Information and Management
Web site engineering: beyond Web page design
Web site engineering: beyond Web page design
Graphical User Interface Design and Evaluation: A Practical Process
Graphical User Interface Design and Evaluation: A Practical Process
Management Information Systems: New Approaches to Organization and Technology
Management Information Systems: New Approaches to Organization and Technology
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This paper illustrates the lessons learned from the implementation and management of a web-based Government Information System in Austria. We will discuss the case of the implementation of a nation-wide e-government service portal. The analysis is based upon the theoretical foundations of "IS failure" and "e-government strategy" research. Throughout the paper, findings of IS failure research are reflected. The lessons derived from the analysis are grouped into four key domains of web-based Government Information Systems development: content and services, user interface, organisational integration, and IT infrastructure. The paper also shows that IS failure models must be considered as viable concepts for practitioners when it comes to identifying potential obstacles in the development of web-based Government Information Systems. Based on this case study and the lessons derived form the analysis, we will also try to identify the main success factors and success drivers for implementing e-government services.