Strategy and computers
Agents that reduce work and information overload
Communications of the ACM
Decision support for management
Decision support for management
Readings in electronic commerce
Readings in electronic commerce
Knowledge Management Handbook
Knowledge Assets: Securing Competetive Advantage in the Information Economy
Knowledge Assets: Securing Competetive Advantage in the Information Economy
The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets
The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets
Management Information Systems: A Managerial Perspective
Management Information Systems: A Managerial Perspective
Strategic Planning for Information Systems
Strategic Planning for Information Systems
Management Information Systems: New Approaches to Organization and Technology
Management Information Systems: New Approaches to Organization and Technology
Human-Computer Interaction
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
A novel hybrid evaluation approach of knowledge management performance for R&D division
International Journal of Information Technology and Management
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The aim of this paper is to explore the role and contribution of new information communication technologies (ICTs) in the emerging field of Knowledge Management. There is much confusion in the literature and in organisations as to what role technology has within the field of Knowledge Management. There is a danger that organisations could spend large amounts of time, money and other resources on inappropriate technology in support of their Knowledge Management efforts. This paper seeks to clarify key questions such as: how has ICT based technology emerged as a key enabler for Knowledge Management? What characteristics of Knowledge Management are most suited to technology? What are the key classifications of Knowledge Management technology tools? The paper discusses the classification of Knowledge Management technology tools in detail, under the headings of Collaboration, Content management and Business Intelligence. Overall, the paper presents a critique of the current literature in this field.