PICTIVE—an exploration in participatory design
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communications of the ACM - Special issue Participatory Design
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
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Motivation -- This paper presents provisional concepts for improved Flight Crew task support tools, linking airline safety and risk management iniatives to Flight Crew information management ideas. Research approach -- To date, research had included process workshops, task analysis (interviews and observations) and collaborative envisionment and prototyping of new tool concepts. Findings/Design -- Empirical research indicates that Pilots require intelligent, context based task support, facilitating the management of information relating to operational risks and changes throughout the flight operation. The provision of performance feedback to crews would enhance both individual and team competencies, along with flight safety. Also, crew require time saving and human friendly cockpit mechanisms to provide safety and process improvement feedback to relevant airline personnel. Take away message -- Improvements in cockpit information management should link to airline flight safety and risk management iniatives. New Flight Crew tools might facilitate crew situation assessment and performance reporting, in relation to the management of operational and environmental contingency and risk.