Interfacing thought: cognitive aspects of human-computer interaction
Soft systems methodology in action
Soft systems methodology in action
Cognitive systems engineering
Usability Engineering
Through the Interface: A Human Activity Approach to User Interface Design
Through the Interface: A Human Activity Approach to User Interface Design
Designing Interaction: Psychology at the Human-Computer Interface
Designing Interaction: Psychology at the Human-Computer Interface
Information, Systems and Information Systems: Making Sense of the Field
Information, Systems and Information Systems: Making Sense of the Field
OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
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Motivation -- A study was undertaken within a software upgrade 'process' in a real life setting to identify issues that effect user acceptance of upgraded software in the workplace itself Research Approach -- The study is part of an Action Research PhD project undertaken (and is ongoing) at a regional university in Australia. Part of the study involves development of a survey instrument used to record user response to introduced technology. No adequate survey instrument currently exists to guide organisations in the overall long-term assessment of acceptance or uptake of new technology. The paper presents results summarising survey presentation prior to, during and subsequent to the release of a software upgrade. The survey was also presented to users approximately one year after rollout, to better evaluate and interpret the participants' responses to the upgrade. Findings/Design -- The initial results indicated that after three months of use (a commonly cited timeline for acceptance) the level of user satisfaction with the upgrade had not returned to the levels prior to the upgrade. Application of the survey after 12 months of system use further supports this position. Research limitations/Implications -- The survey was supplied to a relatively small number of users (50) during the upgrade of a voluntary-use software application. Originality Value -- System acceptance after the introduction of technology is a major concern for ICT. These findings provide what is, somewhat surprisingly, a very rare example of an attempt to quantify user perceptions of the impact of new technologies. Take away message -- Minimise the user stress and loss of production that occurs with the introduction of new technology by supporting the users during the transition from one system to another.