Information Processing and Management: an International Journal
VIKI: spatial hypertext supporting emergent structure
ECHT '94 Proceedings of the 1994 ACM European conference on Hypermedia technology
Task complexity affects information seeking and use
Information Processing and Management: an International Journal
Information Processing and Management: an International Journal
Information Processing and Management: an International Journal - Special issue on Information Seeking In Context (ISIC)
Relevance and contributing information types of searched documents in task performance
SIGIR '00 Proceedings of the 23rd annual international ACM SIGIR conference on Research and development in information retrieval
How knowledge workers use the web
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The New Review of Information Behaviour Research
Information seeking and mediated searching study. Part 3: successive searching
Journal of the American Society for Information Science and Technology
Spatial Hypertext as a Reader Tool in Digital Libraries
Visual Interfaces to Digital Libraries [JCDL 2002 Workshop]
Supporting personal collections across digital libraries in spatial hypertext
Proceedings of the 4th ACM/IEEE-CS joint conference on Digital libraries
Data unification in personal information management
Communications of the ACM - Personal information management
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Part of the challenge of designing systems to support knowledge work is to do so in a way which is sympathetic to users' uncertainty. NewsHarvester is a test-bed system designed to support news research and writing in a way that accommodates uncertainty in relation to information gathering. It does this using 'drag-and-link'; a simple feature by which text extracts copied from source locations are appended with hyperlinks to force the re-display of the source. We describe the rationale for using drag-and-link within NewHarvester based on a previous ethnographic study of journalists, describe its implementation within NewsHarvester, and report a user-evaluation which compared drag-and-link with printing and standard drag-and-drop as information gathering mechanisms. We found that users wanted to relocate information they had not previously identified as useful in order to include it in their report, to better understand the context of information already extracted, and as part of a more serendipitous search for information to add to a near-complete report. Users also considered drag-and-link an easier method for gathering information than printing, and considered that drag-and-link made it easier to relocate information. They also considered that drag-and-link promoted more flexible and dynamic working and increased user enjoyment. An assessment of the quality of their work showed a trend that favoured drag-and-link over the other two methods, although this was not statistically significant. We conclude that drag-and-link improves user-experience during research and writing tasks in the face of information gathering uncertainty.