Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Reinterpreting the demise of hierarchy: a case study in IT, empowerment, and incomplete contracts
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Information Technology and Firm Boundaries: Evidence From Panel Data
Information Systems Research
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The constant expansion of Information and Communication Technology (ICT) in the business world results in constant pressure on individual employees, who must continuously respond to demands that they learn how to use new tools, that they change working modalities and that they understand for ever more complex business processes. Changes introduced by the expansion of ICT seem to require people to change their personal and professional culture, not just their behaviour. Is this always true? Or does the success of new technologies in organisations depend on the ability of its individual employees to adapt? The present case study analyses how various individual responses to change can influence an organisation, and also explores how ICT expansion may raise a new kind of digital divide between people with high adaptability to ICT evolution and people with a lower capacity for professional development.