Information and Software Technology
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Many software companies disseminate process knowledge through electronic process guides. A common problem with such guides is that they are not used in practice. Through a case study we investigated how involvement in creating an electronic process guide through process workshops influenced the use of the process guide. We studied developer and project manager usage through three aspects: Use frequency, used functionality and reported advantages and disadvantages. We collected data from three rounds of interviews and 19 months of usage logs in a longitudinal study in a medium-size software company. Workshop participants show a higher degree of usage, use a larger number of functions, and express more advantages and disadvantages than non-participants. Our study suggests that employee involvement has a long-term positive effect on electronic process guide usage.