The outsourcing revolution: why it makes sense and how to do it right

Authors:
MICHAEL CORBETT
Affiliations:
-
Venue:
The outsourcing revolution: why it makes sense and how to do it right
Year:
2004

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Abstract

Business process outsourcing (BPO) is one of the very few business tools available to managers with the power to fundamentally transform their organizations. Done on a global scale, BPO enables companies to simultaneously reengineer their existing operations, create a more flexible and adaptable organizational structure, and tap the best minds in the world to create an innovation explosion. For the first time ever, BPO's best-known expert and pioneer, Michael Corbett, who helped craft IBM's entry into the outsourcing business, details the opportunities presented by BPO as well as a plan for implementing and sustaining its benefits.