Fuzzy cognitive strategic maps in business process performance measurement
Expert Systems with Applications: An International Journal
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Leveraging scorecards to remain competitive and achieve lasting business success Scorecard Best Practices provides best practice guidance on the design and implementation of scorecards. It outlines how organizations use scorecards to create an environment conducive to open communication of strategy, simple evaluation of operational performance toward achievement of goals, and fostering a culture of collaboration and trust. Raef Lawson, PhD, CPA, CMA (Montvale, NJ) is Director of Research for the Institute of Management Accountants (IMA). Toby Hatch (Ontario, Canada) is a Domain Leader for Performance Scorecard with Hyperion Solutions. Denis Desroches (Ontario, Canada) is a Domain Leader in the Business Performance Management field with Hyperion Solutions.