Managing the unexpected: resilient performance in an age of uncertainty, second edition

Authors:
Karl Weick;Kathleen Sutcliffe
Affiliations:
-;-
Venue:
Managing the unexpected: resilient performance in an age of uncertainty, second edition
Year:
2007

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Abstract

Managing the UnexpectedAuthors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book Managing the Unexpected uses HROs as a template for any institution that wants to better organize for high reliability.