TENEX, a paged time sharing system for the PDP - 10
Communications of the ACM
Computer network development to achieve resource sharing
AFIPS '70 (Spring) Proceedings of the May 5-7, 1970, spring joint computer conference
A perspective on network operating systems
AFIPS '76 Proceedings of the June 7-10, 1976, national computer conference and exposition
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The technology exists to produce systems for automated communication within one office or among separate offices. What does NOT exist is a methodology for making such systems EFFECTIVE and ATTRACTIVE for computer-naive users, attributes that should be considered highly important to the sucess of an office-automation system. This paper presents the generalized user's environment and the functional specification of a message communication system, outlining an appropriate combination of existing hardware technology and required human-factors methodology. A User Profile backed by the appropriate software is proposed for adaptively individualizing the user-interface at all levels in real-time, including feedback responses, names and formats of commands, and files and macros. In addition, it stresses the importance of system-wide homogeneity as well as integrated help, tutorial, and error-handling features.