Usability challenges in creating a multi-IM mobile application

Authors:
Ohad Inbar;Boaz Zilberman
Affiliations:
fring, Bnei Brak, Israel;fring, Bnei Brak, Israel
Venue:
Proceedings of the 10th international conference on Human computer interaction with mobile devices and services
Year:
2008

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Abstract

We describe the usability challenges of designing a mobile instant messaging (IM) application with voice (VoIP) capability. The key challenge was to maintain the experience of PC-based IM applications while taking into account both the constraints of mobile devices and the differences in the context in which such applications are used. We also discuss the challenges involved in implementing solutions to correspond with the capabilities and UI conventions of varied platforms and devices.