Analysis by long walk: some approaches to the synthesis of multiple sources of evidence
Qualitative research in IS
Rise of the Network Society
The relevance of social issues in ubiquitous computing environments
Communications of the ACM
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This paper examines the situation of non-use of mobile data and voice services. The observed behavior is at odds with positivist socio-economic theories and commonsensical understanding of the possibilities brought about by the ubiquitous information and communications technology environment. Using a multi-method and theoretical framework designed to combine positivist and interpretative approaches, we attempt at developing new insights into the inter-related roles of ICT and consumer behavior in real-life situations. The findings challenge the commonsensical rhetoric on the advancement of Information Society and provide insights for the design of useful information and communication services.