Electronic markets and electronic hierarchies
Communications of the ACM
Internet and Society
The Global Information Society
The Global Information Society
Market process reengineering through electronic market systems: opportunities and challenges
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
An exploratory study of the emerging role of electronic intermediaries
International Journal of Electronic Commerce
Framework for specifying, building, and operating electronic markets
International Journal of Electronic Commerce - Special issue: Formal aspects of digital commerce
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With the development of e-commerce, digital intermediaries have joined the value chain linking suppliers and consumers. These intermediaries add value by undertaking several roles: aggregation, facilitation, matching and providing an environment of trust for transacting parties. In the public sector, the UK Government is driving forward the introduction of electronic service delivery by local authorities. In some of its dealings, local government intermediates between consumers and other organsations. This paper examines how local authorities have undertaken the role of digital intermediary. The service delivery of two 'life episode' transactions are evaluated. It concludes that most local authorities are currently operating as emerging or partial intermediaries.