Query-Based Summarization of Customer Reviews

Authors:
Olga Feiguina;Guy Lapalme
Affiliations:
RALI, Département d'informatique et de recherche opérationnelle, Université de Montréal, CP 6128, Succ. Centre-Ville, Montréal, Québec, H3C 3J7, Canada;RALI, Département d'informatique et de recherche opérationnelle, Université de Montréal, CP 6128, Succ. Centre-Ville, Montréal, Québec, H3C 3J7, Canada
Venue:
CAI '07 Proceedings of the 20th conference of the Canadian Society for Computational Studies of Intelligence on Advances in Artificial Intelligence
Year:
2007

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Abstract

We describe an architecture for organizing and summarizing consumer reviews about products that have been posted on specialized web sites. The core technology is based on the automatic extraction of product features for which we report experiments on two types of corpora. We thus show that NLP techniques can be fruitfully used in this context for helping consumers sort out the mass of information displayed in such contexts.