A Study of Emotion Recognition and Its Applications

  • Authors:
  • Won-Joong Yoon;Kyu-Sik Park

  • Affiliations:
  • Dankook University, Division of Information and Computer Science, San 8, Hannam-Dong, Yongsan-Ku, Seoul 140-714, Korea;Dankook University, Division of Information and Computer Science, San 8, Hannam-Dong, Yongsan-Ku, Seoul 140-714, Korea

  • Venue:
  • MDAI '07 Proceedings of the 4th international conference on Modeling Decisions for Artificial Intelligence
  • Year:
  • 2007

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Abstract

In this paper, a speech emotion recognition system and its application for call-center system is proposed. In general, a speech captured by cellular-phone contains noises due to the mobile network and speaker environment. In order to minimize the effect of these noises and so improve the system performance, we employ a simple MA filter at the feature domain. Two pattern classification methods, k-NN and SVM with probability estimate, are compared to distinguish two emotional states- neutral and anger- for call-center application. The experimental results indicate that the proposed method provides very stable and successful emotional classification performance and it promises the feasibility of the agent for mobile communication services.