Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Designing the user interface (2nd ed.): strategies for effective human-computer interaction
Usability inspection methods
Eye gaze patterns in conversations: there is more to conversational agents than meets the eyes
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Video cut editing rule based on participants' gaze in multiparty conversation
MULTIMEDIA '03 Proceedings of the eleventh ACM international conference on Multimedia
Identifying the addressee in human-human-robot interactions based on head pose and speech
Proceedings of the 6th international conference on Multimodal interfaces
ICMI '05 Proceedings of the 7th international conference on Multimodal interfaces
Multimodalcues for addressee-hood in triadic communication with a human information retrieval agent
Proceedings of the 9th international conference on Multimodal interfaces
Joint activity theory as a framework for natural body expression in autonomous agents
Proceedings of the 1st International Workshop on Multimodal Learning Analytics
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In this paper we address the problem of how to make conversational agents socially aware. State-of-the-art conversational agents cannot deal with multi-user situations where the user-system dialog is interleaved with discussions between users. We describe the development of an algorithm for determining addressee-hood of user utterances. The algorithm makes errors in determining addressee-hood for individual utterances, classifying utterances intended for the system as utterances intended for the other user and the other way around, creating unexpected situations in the agent's behaviour. This raises the question of how to design the conversational agent so that the users understand why the agent behaves in particular ways. We describe a study aimed at obtaining guidelines for the design of a socially aware conversational agent. We conclude that principles for modelling the behaviour of the agent are to be derived from theories about human communication rather than from theories about human-computer interaction.