Automated FAQ answering with question-specific knowledge representation for web self-service
HSI'09 Proceedings of the 2nd conference on Human System Interactions
A high-performance FAQ retrieval method using minimal differentiator expressions
Knowledge-Based Systems
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In this paper, an ontology-based system for the agricultural FAQ retrieval was presented. A small pool of candidate question-answering pairs and sentence similarity were obtained using ontology-based automatic classification. The best performance was got based on splitted vector space model and semantic concept. The experiment was made to test the effect of the system. The satisfying results were obtained which proved that the system could effectively improve the performance of the agricultural domain FAQ retrieval system comparing with the baseline Keyword FAQ system.