How do different types of intragroup conflict affect group potency in virtual compared with face-to-face teams? A longitudinal study

Authors:
E. M. Lira;P. Ripoll;J. M. Peiró;V. Orengo
Affiliations:
Department of Social Psychology, University of Valencia, Spain;Department of Social Psychology, University of Valencia, Spain;Department of Social Psychology, University of Valencia, IVIE, Spain;Department of Social Psychology, University of Valencia, Spain
Venue:
Behaviour & Information Technology
Year:
2008

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Abstract

The number of organizations using teamwork is increasing. In this context, group potency has emerged as a key construct in group research. Moreover, in the last decades, information and communication technologies (ICT) have allowed organizations to form virtual teams. Consequently, a considerable amount of research has analysed the functioning of virtual teams. We focus on intragroup conflict as a relevant antecedent of potency in computer-mediated communication groups. Specifically, the aim of this research is to examine the role of ICT in the relationship between intragroup conflict and group potency in a longitudinal study. A laboratory experiment was carried out comparing 44 groups working in two communication media (face-to-face and computer-mediated communication). The groups developed a project over a one-month period. The results show that communication media play a moderator role between intragroup conflict (relationship and task conflict) and group potency. Implications of these results are discussed.