Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
The ORDIT approach to organisational requirements
Requirements engineering
Steps toward a partnership: ethnography and system design
Requirements engineering
Layers of Silence, Arenas of Voice: The Ecology ofVisible and Invisible Work
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
Co-realisation: towards a principled synthesis of ethnomethodology and participatory design
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
Putting the University Online: Information, Technology, and Organizational Change
Putting the University Online: Information, Technology, and Organizational Change
Social Learning In Technological Innovation: Experimenting With Information And Communication Technologies
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In the United Kingdom, information and communication technologies are being used to e-enable multiagency community services for children. Public policy advocates that practitioners as well as users should be involved in the shaping of services including the information systems used in their delivery. This article discusses how a group of social and computer scientists developed the social formation methodology to facilitate nonexpert community participation in the design of e-enabled community care services. The longitudinal study adapts qualitative methods to understand community welfare and to foster participation in the design of communication systems. By exploring the perspectives of welfare practitioners and families, the importance of situated and mediated conversations in community care is identified. The facilitative conversation approach of the study then brings these community perspectives, as well as ICT perspectives, into design processes of e-enabled services.