Why don't people read the manual?
SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Computers in Entertainment (CIE) - Interactive TV
End-user live editing of iTV programmes
International Journal of Advanced Media and Communication
Proceedings of the 8th international interactive conference on Interactive TV&Video
Uniform user interface design for PC and TV convergence environment in GridMedia+ IPTV platform
CCNC'10 Proceedings of the 7th IEEE conference on Consumer communications and networking conference
An approach based on multiple text input modes for interactive digital TV applications
Proceedings of the 28th ACM International Conference on Design of Communication
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Digital TV systems are becoming increasingly complex. Less-technically-inclined people may find these systems difficult to use. This qualitative usability study observed less-technically-inclined people using a typical multi-device, multi-remote-control digital TV system after having been instructed by a more-technically-inclined member of their household, who had also just discovered how to use the system. The results showed that, overall, the problems experienced by the less-technically-inclined people were similar in nature to those experienced by the more-technically-inclined household member. The most serious problems involved determining which remote control to use for a given function, making remote control mode errors, and having difficulty going back to TV from recordings and locked channels.