Using computers: human factors in information systems
Using computers: human factors in information systems
Adaptive command prompting in an on-line documentation
International Journal of Man-Machine Studies
Proceedings of Third Conference of the British Computer Society Human-Interactio on People and computers III
Expert systems - interface insight
Proceedings of the 3rd Conference of the British Computer Society on People and Computers III
Guest Editor's Introduction: An Applied Psychology of the User
ACM Computing Surveys (CSUR)
Patterns of experience in text editing
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SSCS: a smart spell checker system implementation using adaptive software architecture
IWSAS'01 Proceedings of the 2nd international conference on Self-adaptive software: applications
Automatic detection of users' skill levels using high-frequency user interface events
User Modeling and User-Adapted Interaction
USAB'10 Proceedings of the 6th international conference on HCI in work and learning, life and leisure: workgroup human-computer interaction and usability engineering
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A technique based on two heuristic rules for inferring expertise is demonstrated by inferring user expertise in word-processing tasks. The heuristic rules were translated into practice by examining command frequencies and requests for on-line help from the 12 participants in the study who were engaged in personal word-processing tasks. These variables were found to be related to word-processing expertise. A scoring rule derived from these variables ranged from 71% to 87% correct in predicting the expertise of the user. The application of this technique to adaptive interfaces that incorporate estimates of user expertise is discussed.