A.M.I.G.O.S: knowledge management and social networks

Authors:
Ricardo A. Costa;Robson Y. S. Oliveira;Edeilson M. Silva;Silvio R. L. Meira
Affiliations:
C.E.S.A.R, Rua Bione, Recife - PE, Brazil and Center for Informatics - UFPE, Recife - PE, Brazil;Center for Informatics - UFPE, Recife - PE, Brazil;Center for Informatics - UFPE, Recife - PE, Brazil;C.E.S.A.R, Rua Bione, Recife - PE, Brazil and Center for Informatics - UFPE, Recife - PE, Brazil
Venue:
Proceedings of the 26th annual ACM international conference on Design of communication
Year:
2008

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Abstract

Companies are looking for strategies to support members' communication and collaboration, which would help them to create, manage and share knowledge inside the organization. This work presents how the use of social networks can help companies overcame this challenge by exchanging information through relationships between its members. It shows how a.m.i.g.o.s, a web-based social network (WBSN), was able to improve communication and maintenance of organization knowledge in a Brazilian Innovation Center called C.E.S.A.R The work also compares this approach to some other previous initiatives, like wiki and electronic mailing lists.