International Journal of Human-Computer Studies
Design rules based on analyses of human error
Communications of the ACM
End user behavior on an online information retrieval system: a computer monitoring study
SIGIR '83 Proceedings of the 6th annual international ACM SIGIR conference on Research and development in information retrieval
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Information Processing and Human-Machine Interaction: An Approach to Cognitive Engineering
Improving user-interface dependability through mitigation of human error
International Journal of Human-Computer Studies - Special isssue: HCI research in privacy and security is critical now
The role of errors in learning computer software
Computers & Education
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Most studies on errors in human-computer interactions (HCI errors) focused on how to improve system to reduce errors. Because HCI errors are inevitable, studies taking users' perspective on how users recover from errors are equally important to enhance system's error tolerances or help users deal with errors easier. This paper reported on preliminary results of a study on database learning. As a part of a larger project, this study identifies the nature of HCI errors in interactions and analyzes error episodes, recovery trials, and recovery actions using the ACCESS database. Further, it suggests systematic studies to examine how users recovered from different types of errors.