The cost structure of sensemaking
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
GroupLens: applying collaborative filtering to Usenet news
Communications of the ACM
Browsing is a collaborative process
Information Processing and Management: an International Journal
Proceedings of the 6th international conference on Intelligent user interfaces
ACM SIGIR Forum
Augmented information assimilation: social and algorithmic web aids for the information long tail
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A survey of collaborative web search practices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Search tactics as means of examining search processes in collaborative exploratory web search
Proceedings of the 5th Ph.D. workshop on Information and knowledge
Modeling search processes using hidden states in collaborative exploratory web search
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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Search engine researchers typically depict search as the solitary activity of an individual searcher. In contrast, results from our critical-incident survey of 150 users on Amazon's Mechanical Turk service suggest that social interactions play an important role throughout the search process. Our main contribution is that we have integrated models from previous work in sensemaking and information seeking behavior to present a canonical social model of user activities before, during, and after search, suggesting where in the search process both explicitly and implicitly shared information may be valuable to individual searchers.