Moving patients around: a field study of coordination between clinical and non-clinical staff in hospitals

Authors:
Joanna Abraham;Madhu C. Reddy
Affiliations:
The Pennsylvania State University, University Park, PA, USA;The Pennsylvania State University, University Park, PA, USA
Venue:
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Year:
2008

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Abstract

Effective coordination is central to work in organizations. We conducted a field study examining challenges to coordination between clinical and non-clinical staff in the patient transfer process of a major academic hospital. We present one major challenge: lack of information sharing between these staff members and discuss the reasons for and consequences of this challenge to the work in the hospital.