Interaction as learning process: incorporating domain knowledge into system use

Authors:
Jung-Min Choi;Keiichi Sato
Affiliations:
Illinois Institute of Technology, Chicago, IL;Illinois Institute of Technology, Chicago, IL
Venue:
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Year:
2008

Citing 5
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Abstract

While users increasingly need to obtain more knowledge for operating systems, knowledge of the domain of concern has been hidden behind system operation which may not reflect the reality of practice in the domain. As users' experience in system use is limited to system operation procedures, they may not be able to learn how to manipulate domain knowledge in order to achieve satisfactory output using the system. This research aims to propose a methodology for supporting system designers in developing a system that can help users more actively expand and manipulate their domain knowledge through interaction. In this paper, first, the models of users' learning process in interaction are proposed. Then, the effects of users' operation and domain knowledge on their learning process are investigated through observational case studies. Finally, a methodological concept for manipulating users' learning process in system design is proposed and discussed in order to enhance the quality of interaction.