Soft systems methodology in action
Soft systems methodology in action
User participation and democracy: a discussion of Scandinavian research on systems development
Scandinavian Journal of Information Systems
Design in groups—and all that jazz
Computers and design in context
Layers of Silence, Arenas of Voice: The Ecology ofVisible and Invisible Work
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Modest_Witness@Second_Millenium.Femaleman_Meets_Oncomouse: Feminism and Technoscience
Modest_Witness@Second_Millenium.Femaleman_Meets_Oncomouse: Feminism and Technoscience
Beyond Interaction Design: Beyond Human-Computer Interaction
Beyond Interaction Design: Beyond Human-Computer Interaction
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Located accountabilities in technology production
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
Participatory It Design: Designing for Business and Workplace Realities
Participatory It Design: Designing for Business and Workplace Realities
Contextuality of participation in IS design: a developing country perspective
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
Whose participation? whose knowledge?: exploring PD in Tanzania-Zanzibar and Sweden
Proceedings of the ninth conference on Participatory design: Expanding boundaries in design - Volume 1
Selecting and evoking innovators: combining democracy and creativity
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Co-designing communication technology with and for families: methods, experience, results and impact
The disappearing computer
Interaction design in a complex context: medical multi-disciplinary team meetings
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
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Participation and the contribution of participatory design methods and techniques are explored in the context of a Scandinavian Home Healthcare project. The project was undertaken during 2004--2005. Its aim was to introduce mobile ICT equipment to health care workers in order to improve planning, including quality and precision of information exchange. The study was designed according to Participatory Action Research and Participatory Design principles. Methods employed in the project were observations, interviews, future workshops, and story boards to actively involve different stakeholders. The experience of the project indicates that, although the rhetoric was that of a participatory design and research project, participants are not equally regarded in terms of experiences and knowledge of the actual practice. Assumptions about technology influence development and implementation at the expense of the actual care activity. Further, participation and participatory design techniques used in the project demonstrate the complexity of home healthcare and the necessity to involve all the different occupational groups involved in the care of the client. However, organisational boundaries reinforced shortcomings in crossfunctional and cross organisational cooperation. A final conclusion is that time for collaborative and collegial reflections is a necessity to support the learning process.