Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Functional analysis of office requirements: a multiperspective approach
Functional analysis of office requirements: a multiperspective approach
Rapid application development
PICTIVE—an exploration in participatory design
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Participatory design in Britain and North America: responses to the “Scandinavian Challenge”
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Soft systems methodology in action
Soft systems methodology in action
Inside RAD: how to build fully functional computer systems in 90 days or less
Inside RAD: how to build fully functional computer systems in 90 days or less
Timeboxing for top team performance
Software Development
Software requirements & specifications: a lexicon of practice, principles and prejudices
Software requirements & specifications: a lexicon of practice, principles and prejudices
The unified software development process
The unified software development process
Symmetry of igorance, social creativity, and meta-design
C&C '99 Proceedings of the 3rd conference on Creativity & cognition
Prototyping: An Approach to Evolutionary System Development
Prototyping: An Approach to Evolutionary System Development
DSDM: Dynamic Systems Development Method
TOOLS '99 Proceedings of the Technology of Object-Oriented Languages and Systems
Knowledge construction in software development: the evolving artifact approach
Knowledge construction in software development: the evolving artifact approach
Modeling and simulation of open source development using an agile practice
Journal of Systems Architecture: the EUROMICRO Journal - Special issue: AGILE methodologies for software production
Ontology-based multi-site software development methodology and tools
Journal of Systems Architecture: the EUROMICRO Journal - Special issue: AGILE methodologies for software production
Creativity in innovative projects: How teamwork matters
Journal of Engineering and Technology Management
An object-oriented approach to formally analyze the UML 2.0 activity partitions
Information and Software Technology
Design for taxonomy and technology architecture for knowledge management solution implementation
International Journal of Business Information Systems
Continuous database engineering
International Journal of Business Information Systems
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This paper shows how knowledge from various sources in a knowledge intensive domain can be modelled using principles of ethnography. This is achieved by bridging the symmetry of ignorance gap that exists between process owners and system developers. Structural and method-based approaches to system modelling have arguably occupied a central place in system development literature. The analysis in this paper shifts the focus from these structural approaches to a more specific discussion on semi-methodological approach. The approach in this paper is distinct from previous discussions on system modelling in three ways: a) the existence of symmetry of ignorance is considered as the main limitation in modelling systems; b) defining the nature and behaviour of the system under observation is considered as a precursor to the knowledge elicitation process; and c) interaction between actors within situated actions is considered as the defining basis of the system boundary.